Internet Connectivity FAQ's

• How do I connect to Quantum?
• I keep getting a prompt for my username and password when trying to connect. What is the problem?
• My connection used to be faster. What happened?
• What is a POP?
• Why do I get disconnected all the time?
• Why does it take me several times to get connected?
• Why do some pages come up fast and some come up slow?
  
  
  

How do I connect to Quantum?

You will need to make a new dialup connection. Since every operating system handles these differently, it is best to call our Technical Support department directly to help you.

I keep getting a prompt for my username and password when trying to connect. What is the problem?

Your account may be disabled for some reason. Please call us for more information.

My connection used to be faster. What happened?

There are literally hundreds of different reasons for your connection speeds to vary, such as line noise, static, echo, connection pathways, etc. The first thing you need to do is install the latest drivers for your modem. If your speed does not improve, call our Technical Support department to make sure you are configured for optimal performance.

What is a POP?

POP stands for Point of Presence. These are the locations where Quantum has equipment that you dial into to connect to the Internet.

Why do I get disconnected all the time?

What you are experiencing is called a lost carrier. This may be caused by outdated modem drivers, older phone lines, heavy call times, or even software on your computer. Updating your modem driver is always the first step. You can also try calling a different dialup number as long as it is a local telephone call. If the problem persists, call Technical Support.

Why does it take me several times to get connected?

In most cases it may take 1-3 attempts to get connected to the Internet. Each POP is performing thousands of connections each day and you may have problems authenticating. Make sure your modem has the latest driver installed. You can also try calling a different POP as long as it is a local telephone call. If the problem persists, call Technical Support.

Why do some pages come up fast and some come up slow?

Each site that you go to is hosted by a specific Internet Service Provider. At any given time, that particular ISP may be experiencing heavy loads or even problems with their server equipment.